Life Line Medical Center is committed to providing the highest quality healthcare services in a safe and compassionate environment. We believe that patient safety is paramount, and we strive to achieve excellence in all aspects of our operations.
* Patient Safety First: We will prioritize patient safety in all our endeavors. We will implement robust safety measures to prevent errors and adverse events.
* Continuous Improvement: We will continuously evaluate and improve our processes to enhance patient safety and quality of care.
* Compliance: We will adhere to all relevant safety and quality standards, regulations, and guidelines.
* Education and Training: We will provide comprehensive education and training to our staff to ensure they have the knowledge and skills necessary to deliver safe and effective care.
* Risk Management: We will identify, assess, and mitigate risks to patient safety.
* Transparency and Accountability: We will be transparent about our safety and quality initiatives and hold ourselves accountable for our performance.
* Infection Prevention: We will implement rigorous infection prevention and control measures to minimize the risk of healthcare-associated infections.
* Medication Safety: We will establish safe medication practices, including proper labeling, storage, and administration.
* Surgical Safety: We will follow established surgical safety checklists and protocols to reduce the risk of surgical errors.
* Emergency Preparedness: We will develop and maintain an emergency preparedness plan to ensure a timely and effective response to emergencies.
* Patient Feedback: We will actively seek and address patient feedback to identify areas for improvement.
* Quality Assurance: We will conduct regular quality assurance reviews to monitor and evaluate our performance.
By adhering to this safety and quality policy, Life Line Medical Center aims to create a culture of safety and excellence, ensuring that our patients receive the highest quality care possible.
Respect for Patient Autonomy:
* Informed Consent: Patients have the right to be fully informed about their medical condition, proposed treatments, and potential risks and benefits before making informed decisions about their care.
* Refusal of Treatment: Patients have the right to refuse or discontinue any treatment or procedure, except in emergency situations where immediate intervention is necessary to preserve life.
* Confidentiality: Patients have the right to privacy and confidentiality regarding their personal information and medical records.
* Respectful Treatment: Patients have the right to be treated with dignity, respect, and compassion by all healthcare providers.
Access to Quality Care:
* Timely Care: Patients have the right to receive timely and appropriate medical care, without undue delays.
* Quality Care: Patients have the right to receive high-quality care that meets or exceeds accepted standards of medical practice.
* Continuity of Care: Patients have the right to receive coordinated and continuous care, ensuring a smooth transition between providers and settings.
* Informed Choice: Patients have the right to be informed of available treatment options and to participate in decisions about their care.
Grievance Procedure:
* Complaints: Patients have the right to file complaints or grievances regarding their care or treatment.
* Fair Investigation: Complaints will be investigated promptly and fairly, with appropriate action taken to address any concerns.
#### A. **Online Registration via Website**
1. **Patient Login/Sign Up:**
- Visit the Life Line Medical Centre website.
- Patients can sign in if they already have an account or sign up using their email/phone number. New patients need to fill out a form with basic details like name, contact number, email, and medical history (optional).
2. **Select Service/Department:**
- Patients can choose between departments like Obstetrics, Gynecology, Surgery, etc.
- They can view appointment times, and consult types (in-person).
3. **Appointment Booking:**
- Select a convenient date and time for the appointment.
- Online payment options should be available for booking confirmation (card, UPI, etc.).
- A confirmation email/SMS is sent, including appointment details and a reference number.
#### B. **Offline Registration via Help Desk**
1. **Walk-in Registration:**- Patients arriving at the help desk will be asked to fill out a physical form or provide details to the receptionist for registration.- Basic patient information will be collected (name, contact details, symptoms, previous medical history).
2. **Appointment Scheduling:**- The receptionist schedules an appointment with the desired doctor and provides the patient with the appointment date and time.- Patients will be given the option to make an advance payment if required or pay after the consultation.
3. **Admission Process:**- If a doctor recommends admission after the consultation, the patient will be given a hospital admission form.- The help desk staff assists with filling out the form and requests the necessary documents (ID, insurance, etc.).
4. **Pre-Admission Testing (if required):**- The patient is directed to the relevant department (lab, imaging) for any necessary tests before admission.
A. **Admission for Surgery/Delivery Cases**
1. **Admission Confirmation:**- Once the admission is recommended, patients (online or offline) receive an admission confirmation slip with details about the ward (general, semi-private, private), estimated costs, and pre-operative instructions.
2. **Submission of Documents:**- Required documents include ID proof, insurance papers, admission form, and previous medical records. (if applicable)
3. **Pre-Admission Testing:**- Patients may be asked to undergo specific tests (blood work, ultrasound, etc.) prior to surgery or delivery, depending on the case.- Test results are forwarded to the assigned doctor for review.
4. **Room Allocation:**- Based on the patient's preference (shared, semi-private, private) and availability, the room is assigned.- A confirmation of room allocation is sent through SMS/email (for online patients) or given physically (for offline patients).
5. **Financial Consent:**- The patient or their guardian signs a consent form after being briefed about the surgery/delivery procedure, risks, and costs.- Initial deposit payments are collected before surgery or delivery is performed.
#### B. **Emergency Admission (For Obstetrics/Gynecology)**
1. **Immediate Consultation:**- Patients arriving in emergencies (e.g., labor, complications) are immediately taken to the emergency ward without registration delays.- Post-stabilization, registration can be completed at the help desk by a guardian or relative.
2. **Admission to Delivery/Surgery Unit:**- If the patient requires urgent delivery (normal or cesarean) or surgery, they are taken to the respective unit.- Required documents and formalities can be managed after stabilization, but necessary consents must be obtained from the guardian as soon as possible.
---
Copyright © 2024 Life Line Medical Centre - All Rights Reserved.
Powered by GoDaddy